It seems you’re encountering the “or_ccreu_06” error specifically with Google Pay. This error usually indicates a problem with the card you’re trying to use for your Google Pay transaction.
Here’s a breakdown of what this error means and how to troubleshoot it:
What the error means:
The “or_ccreu_06” error in Google Pay generally means that the card issuer (your bank) has declined the transaction due to an issue with the card number. This could be due to several reasons:
- Incorrect card number: Double-check that you’ve entered the card number correctly in Google Pay. Even a small typo can cause this error.
- Expired card: Ensure your card hasn’t expired. If it has, you’ll need to add the updated card details to Google Pay.
- Insufficient funds: Make sure you have enough funds in your account to cover the transaction amount.
- Card restrictions: Your bank might have placed restrictions on your card for online transactions or transactions with certain merchants.
- Security reasons: The card issuer might have flagged the transaction as suspicious for security reasons.
Troubleshooting steps:
- Verify card details:
- Go to payments.google.com.
- Sign in to your Google account.
- Check the card number, expiry date, and other details for the card you’re trying to use.
- Update any incorrect information.
- Contact your bank:
- The most crucial step is to contact your bank or card issuer. They can provide specific details about why the transaction was declined and help you resolve any issues with your card.
- Try a different card:
- If you have another card, try adding it to Google Pay and using it for the transaction. This will help determine if the issue is with the specific card or with your Google Pay account.
- Check for Google Pay alerts:
- Go to payments.google.com.
- Sign in to your Google account.
- Look for any alerts or notifications related to your payment methods.
- Review Google Pay help resources:
- Google Pay has extensive help resources that might offer specific solutions for this error. Search for “or_ccreu_06 error” in the Google Pay help center.
Important notes:
- Security: Never share your full card details or sensitive information with unauthorized individuals.
- Patience: Sometimes, it might take a while for your bank to resolve any issues with your card.
If you’ve tried these steps and are still encountering the error, it’s best to contact Google Pay support for further assistance. They might be able to provide more specific guidance based on your account and transaction details.