The error OR-FGEMF-72 typically indicates a problem with the payment process in Google’s systems. This can be due to issues such as verification of your payment method, mismatched information, or restrictions placed by your bank or Google.
Here’s how to troubleshoot and resolve the issue:
1. Verify Payment Information
- Go to the Google Payments Center (pay.google.com).
- Ensure your payment details (card number, expiration date, CVV, billing address) are correct and up-to-date.
- Make sure the billing address matches the one associated with your payment method.
2. Check Your Payment Method
- Ensure your credit/debit card is active and has sufficient funds.
- Confirm that your card supports online and international transactions.
- If using an alternative method like PayPal, ensure your account is linked and functioning correctly.
3. Remove and Re-add Your Payment Method
- Remove the current payment method from your Google account.
- Wait a few minutes, then re-add the payment method.
- Try the transaction again.
4. Check for Suspicious Activity
- Google might block a transaction if it detects unusual or suspicious activity. Ensure your account is secure and has no recent unauthorized changes.
5. Contact Your Bank
- The bank may have declined the transaction. Call your bank to:
- Check if the transaction was flagged or blocked.
- Confirm that there are no restrictions on your account.
6. Contact Google Support
If none of the above resolves the issue:
- Go to Google Support and report the error.
- Provide the error code (OR-FGEMF-72) and any relevant transaction details.
- They can help investigate further.